Privacy Policy for Customers
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Who is responsible for your data
HIS France DMC, 158 ter rue du Temple, 75003 Paris, is the data controller for the personal data collected through this website.
What we collect
- Identity and contact details you provide through our contact form (name, company, email, message).
- Booking details needed to deliver the travel services.
- Technical data strictly necessary for the website to work.
Why we process it
To answer your enquiries, prepare quotations, deliver and administer the travel services you book, and comply with our legal obligations. The legal bases are the performance of a contract, your consent for enquiries, and our legal obligations.
Who we share it with
Only with the service providers required to deliver your trip (hotels, guides, transport, activity operators) and with the HIS Group entities involved in your file. We never sell your data.
How long we keep it
Enquiries: up to 3 years after the last contact. Booking and accounting records: as required by French law (up to 10 years).
Your rights
You may request access, correction, erasure, portability or restriction of your data, and object to its processing, by writing to dmc-fr@his-world.com. You may also lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés).
Cookies
This website sets no advertising or analytics cookies. Fonts and map tiles are loaded from third-party providers, which receive your IP address for technical delivery only.